FAQ — Shipping, Returns & Support

How long does delivery take?

Most orders arrive within 3 to 15 business days. Some items may arrive sooner or slightly later depending on demand and supplier location.

When will my order be processed?

Orders are typically processed within 24–48 hours.

Will I receive tracking?

Yes. Tracking is provided for most orders. If tracking is delayed, contact us and we will update you.

I entered the wrong address — what do I do?

Contact us immediately using the contact form. If the order has not been dispatched, we can update the address.

Do you offer refunds/returns?

If your item arrives damaged, faulty, or incorrect, contact us within 14 days and we will arrange a replacement or refund where appropriate.

Can I cancel my order?

If your order has not been processed/dispatched yet, we can usually cancel it. Contact us as soon as possible.

How do I contact you?

Use the contact form on our Contact page. Include your order number if you have one.